At Rejuveen, customer satisfaction is at the core of our values. We are committed to ensuring 100% satisfaction with our products and services.
Money-Back Guarantee
Rejuveen offers a 90-day money-back guarantee on product quality. This guarantee applies to the first non-subscription order of each unique product or bundle.
If you are dissatisfied with your results, contact our Customer Care Team to confirm eligibility for a refund claim. CLICK HERE to learn more about the money-back guarantee in our detailed policy article.
Claiming Refunds
Refund requests must be submitted within 90 days of the order delivery date for one-time purchases.
In specific cases, customers may be asked to destroy the product to ensure safety and prevent accidental consumption of potentially unsafe products.
Refunds related to order cancellations are processed immediately, though the time for the refund to reflect in your account depends on your payment method.
Refund Turnaround Times
PayPal Refunds:
- Standard PayPal refunds: Instant.
- eCheck Payments: Refunds may take up to 10 business days to clear. Contact us if it hasn’t cleared after 20 days.
Credit/Debit Card Refunds:
- Processing time varies by your card-issuing bank and typically takes 7–14 business days to appear on your statement. If not reflected after 14 days, contact your bank.
Chargebacks or Disputes:
- Filing a dispute or chargeback with your bank can significantly delay a valid refund, often taking over 75 days depending on your bank's process. Contact Rejuveen for a resolution first to avoid these delays.
Managing Subscription Orders
Subscription orders can be paused, skipped, or delayed using the self-service account portal before the next subscription date.
If the charge has already been processed, contact our Customer Care Team immediately for assistance. For more detailed guidance, refer to our step-by-step subscription management guide.
Changing Order Details or Canceling an Order
If you need to update your order details or request a cancellation, please contact us as soon as possible and include your order number. We’ll do our best to accommodate changes, but please note that modifications are subject to Rejuveen’s discretion and can only be made if the order has not yet been finalized for delivery.
⚠️ Important Note:
Orders are typically finalized for delivery within 12 hours of placement. Once an order is finalized, we may no longer be able to make changes or cancel it.
For approved cancellations made before finalization, a full refund will be issued to your original payment method.
Returns Policy
Returns are not accepted for supplements or perishable goods unless explicitly requested by Rejuveen. If we request a return, U.S. customers will be provided with a prepaid return label.
Once you have shipped the product, share its tracking information with us to expedite the refund process. Refunds will be processed upon receipt of the return.
We have a strict No-Return policy for shipments delivered to non-U.S. addresses.
Damaged Items or Packages
Rejuveen takes every measure to ensure smooth delivery but is not liable for damages or losses caused by third-party postal carriers. If your order arrives damaged, contact the Customer Care Team to determine eligibility for a refund or replacement.
Refunds will be applied to the original payment method, while replacements may require you to destroy the damaged product to ensure it is not consumed.
When reporting damaged items, provide the following information:
- Details of the issue.
- Photo evidence of the damage.
- A clear photo of the bottle’s batch number and expiry date (found on the bottom of the bottle).
- Your order ID.
Refusal of Service
In rare circumstances, we may evaluate a customer’s account, purchase, refund, and return history. We reserve the right to refuse services and/or prevent a customer from placing future orders at our discretion, without providing further details regarding our decision.
Rejuveen is committed to providing you with a seamless experience. Should you have any concerns, don’t hesitate to contact our Customer Care Team for further assistance by clicking here.
Disclaimers
Health & Safety Considerations
It is essential to be well-informed about health-related products before making a purchase. The FDA advises consumers to consult with a healthcare professional before taking any dietary supplement to ensure it aligns with their health needs.
Pricing and Content Accuracy
We strive to ensure that all pricing, product details, and promotional information displayed in our advertisements are accurate and up to date. However, occasional errors or omissions may occur. In such cases, we reserve the right to correct any inaccuracies, modify pricing, or update product details without prior notice. Discounts and promotional offers are subject to change and may be limited in availability. We appreciate your understanding and encourage customers to review the latest information on our official website before making a purchase.
Complimentary Gifts
From time to time, The BB Company may include complimentary gifts with customer purchases as a token of appreciation. These items are provided free of charge and are not considered part of the purchased goods or services.
Please Note:
- Complimentary gifts are provided "as-is" without warranties, express or implied.
- The BB Company is not responsible for any damage, loss, or inconvenience caused by the use of these gifts.
- Any issues related to the functionality or quality of a complimentary gift should be directed to the product's manufacturer.
- Complimentary gifts cannot be returned, exchanged, or refunded.
Acceptance of Complimentary Gifts
By accepting a complimentary gift, the recipient acknowledges and agrees that Rejuveen holds no liability for any direct or indirect damages resulting from its use.