How do I track my order?
All orders include a tracking number for your convenience. Your order typically gets finalized for delivery within 12 hours of being placed, after which, we would not be able to make any changes.
- You’ll receive an email with your tracking number as soon as your order is shipped.
- Be sure to check your spam folder and whitelist the domain rejuveen.com to ensure you receive tracking emails.
- You can also track your order using the tracking page on our website.
How long does it take to process my order?
We aim to process all orders within 12 hours.
- Your order typically gets finalized within 12 hours of being placed.
- Once finalized, we would not be able to cancel or make any changes.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In rare cases, processing may take slightly longer due to circumstances beyond our control.
Hint: If you need to update order details after placing the order, contact us on Live Chat immediately to have the best possibility of getting it updated.
What happens during order processing?
Here’s what happens when your order is being processed:
- Order Verification: We confirm your order details and shipping address.
- Inventory Check: We ensure your items are in stock.
- Payment Verification: Your payment method is verified for security purposes.
- Picking & Packing: We prepare your items for shipment.
- Shipping Labels: Labels are created, and the package is prepared for delivery.
- Shipment: Your package is handed over to the carrier for delivery.
Delivery Timeframes
Domestic Shipping Within the Contiguous United States:
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Regular Shipping:
- Delivery typically takes 7–14 days after processing.
- Track your package at every step.
-
Expedited Shipping:
- Delivery typically takes 2–5 business days after processing.
- Track your package at every step.
International Shipping (Outside the Contiguous United States):
- Delivery generally takes 2–6 weeks, depending on location and customs processes.
- Express International Shipping is not currently available but is being explored for future improvements.
Note: Once the package leaves our warehouse, delivery speed depends on the carrier and may be affected by:
- Traffic congestion, weather conditions, customs clearance, or address errors.
- Please check our list of restricted destinations to confirm if we can ship to your country.
What if my parcel is delayed?
While delays are rare, they can happen. If you suspect your parcel is delayed, returned to sender, or missing, please:
- Contact us via our Request Form, or Social Media.
- Provide your order number, email address, and the exact name used for the order.
Our team will respond to email queries within 12 hours (faster during weekdays).
It is important to take note that raising multiple tickets for the same issue can trigger our spam protection system, delaying resolution.
Address Errors
If you made an error with your shipping address:
- Contact us immediately via Live chat within 12 hours of placing your order for assistance.
- If the order has already been shipped, reshipping to the correct address is at our discretion.
Shipping Fees
- Details about shipping costs can be found in this article.
- Shipping fees are non-refundable under our Money-Back Guarantee.
Customs and Import Charges
- Local customs may charge taxes or handling fees upon delivery. These charges are the recipient’s responsibility.
- Your local customs office may hold your package until duties are paid.
Rejuveen has no control over these charges and cannot estimate them, as they vary by country. These fees are non-refundable.
If you have additional questions about our shipping policies, please reach out to us by clicking here.