We process refunds as quickly as possible, but the timeline depends on the payment method used. Here’s what you can expect:
Payments via PayPal
- Immediate Refunds: Refunds are processed immediately and should reflect in your PayPal balance in real-time.
- PayPal eCheck Payments: If you used PayPal eCheck, it may take up to 7 or more business days to clear, as estimated by PayPal. Refunds can only be processed after the eCheck clears.
- Tip: We recommend using your PayPal balance or credit card instead of eCheck to avoid delays.
If your eCheck has not cleared and your refund has not been processed, don’t hesitate to contact us for assistance.
Credit or Debit Card Payments
- Processing Time: Refund processing time varies based on your card-issuing bank. Typically, it takes 5–10 business days for the refund to appear on your bank statement.
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Contact Your Bank: For further clarification, you can contact your bank regarding their specific processing timeline.
Chargebacks or Disputes
- Avoid Chargebacks: We strongly recommend contacting us directly before initiating a chargeback, as it may delay your refund by up to 75 days while your bank reviews the case.
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Resolution in Your Favor: If the chargeback is resolved in your favor, your funds will be refunded by your bank. You can contact your bank for updates using the case number provided in their chargeback confirmation email or letter.
Need Further Assistance?
If you have any concerns about your refund, feel free to reach out to our Customer Care Team by clicking here.