We do everything we can to ensure our products are top-quality and arrive safely at your door. But sometimes, Mother Nature has other plans. Heat, humidity, rain, snow, or even a bumpy ride in a delivery truck can affect the condition of your order.
If a refund or replacement is needed, it may mean the product isn’t suitable for your consumption. In that case, we may ask you to properly dispose of it before we send a replacement or process a refund. This helps protect you, your loved ones, pets, and even wildlife from accidentally coming into contact with something that’s not suitable for them.
Your wellbeing is always our priority, and we appreciate your understanding!
How to Safely Dispose of Product Contents
- Get a bowl large enough to hold all the product contents.
- Fill the bowl with warm water.
- Place the bowl of water in a sink to avoid spills.
- Pour the product contents into the bowl of water.
- Take a piece of paper and write or print the current date on it. Use dark ink and ensure the writing is legible.
- Place the piece of paper near the bowl and take a clear photo showing both the submerged product contents and the written date.
- Safely discard the contents of the bowl after taking the photo. Be cautious of splashing water, as some ingredients, such as turmeric powder, may stain clothing and surfaces.
- Reply to our Customer Care Team with the photo attached for validation.
For visual guidance, here is an example of a proper product disposal photo. Should you have any concerns or require further assistance, don’t hesitate to contact our Customer Care Team by clicking here.