If your order was delivered to an address within the European Union (EU), you may have a statutory right to withdraw from your purchase within 30 days of delivery.
This statutory right allows eligible customers to request a refund without providing a reason, provided the withdrawal request is submitted within the required timeframe.
Your EU statutory right of withdrawal is separate from, and in addition to, our 90-day Money Back Guarantee.
Who Is Eligible?
You may be eligible if:
- Your order was delivered to an address within the European Union.
- Your withdrawal request is submitted within 30 days of delivery.
- Your order was placed through our official website.
This applies to eligible one-time purchases and subscription orders delivered to EU destinations.
How to Submit a Withdrawal Request
You can submit your withdrawal request using our online EU Withdrawal Request form.
Finding the Withdrawal Form
- Visit our website.
- Open the Support menu.
- Select EU Withdrawal Requests.
- Complete the withdrawal form.
ℹ️ Note: You do not need to log in to an account to submit a withdrawal request.
Step 1: Look Up Your Order
Enter the following information:
- Your full name
- Your order or contract number
- The email address used to place your order
Your order number can be found in your order confirmation email. Please ensure the email address entered matches the one used when placing your order.
Step 2: Select the Item(s) to Withdraw
Once your order has been located, select the item or items you wish to withdraw.
Nothing is selected automatically, so please review your selection carefully before continuing.
You may also choose an optional reason from the dropdown menu or add an optional note. Providing a reason is not required to exercise your statutory right of withdrawal however any feedback you provide will help us improve our products and services.
Step 3: Review and Confirm
Before submitting your request, review the information provided, including:
- Your name
- Order number
- Email address
- Selected item(s)
- Any optional reason or note
If everything is correct, select Confirm withdrawal to submit your request.
After You Submit Your Request
Once your withdrawal declaration has been submitted, you will see a confirmation page acknowledging receipt of your request.
This page may include:
- Confirmation that your withdrawal declaration has been received.
- Confirmation that your refund has been issued to your original payment method, where applicable.
- Confirmation that you do not need to return any products.
- The date and time your declaration was received.
- A reminder that acknowledgement of receipt does not necessarily constitute a legal assessment of the effectiveness of the withdrawal.
- A button to download or print your confirmation.
- Confirmation that a copy has been emailed to you.
You should also receive a confirmation email for your records.
Do I Need to Return the Product?
No.
For product safety and quality reasons, we do not accept physical returns of supplement products unless we specifically instruct you to do so.
Supplement quality may be affected by handling, storage conditions, temperature, humidity, and other environmental factors after delivery. To maintain our product safety and quality standards, please do not send products back to us.
If your withdrawal request is eligible, your refund will be processed without requiring a physical return. Refunds may take up to 15 business days to reflect on your account based on your bank's processing time.
What If My Product Has Been Opened?
You may still submit a withdrawal request within 30 days of delivery.
⚠️ Important: Products supplied in sealed packaging that have been unsealed after delivery may not qualify for the EU statutory right of withdrawal where health protection or hygiene exceptions apply.
Where applicable, your request may still be considered under our 90-day Money Back Guarantee.
Emails You May Receive
1. Confirmation of Receipt
This email confirms that we have received your withdrawal declaration. It includes your declaration details together with the date and time your request was received.
2. Refund Notification
If a refund is processed, you will receive a separate email confirming that your refund has been issued to your original payment method.
This email may include:
- Order number
- Refunded item(s)
- Refund breakdown
- Total refund amount
When Will I Receive My Refund?
Once your refund has been processed, it may take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.
If you have not received your refund after this period, please contact your bank or payment provider for further assistance.
Requests Submitted After 30 Days
Withdrawal requests submitted more than 30 days after delivery are not eligible under the EU statutory right of withdrawal.
However, you may still be eligible for assistance under our 90-day Money Back Guarantee, where applicable.
Frequently Asked Questions
Where do I submit my withdrawal request?
Open the Support menu on our website and select EU Withdrawal Requests.
Do I need an account?
No. You only need your full name, order or contract number, and the email address used to place your order.
How long do I have?
Your withdrawal request must be submitted within 30 days of receiving your goods.
Do I need to provide a reason?
No. Providing a reason is entirely optional.
Do I need to return my product?
No. Please do not return supplement products unless we specifically instruct you to do so.
When will I receive my refund?
Eligible refunds are issued to your original payment method. After processing, your bank or payment provider may take up to 10 business days to complete the transaction.
Can I withdraw only part of my order?
Yes. Where applicable, the withdrawal form allows you to select individual items instead of your entire order.
Need Help?
If you have questions about your withdrawal request, our Customer Care team will be happy to assist.
Should you have any concerns, don't hesitate to contact our Customer Care Team by clicking here.