If You Encounter an Error While Using a Credit Card
If you experience an error message while trying to complete your purchase using a credit card, please follow these steps:
- Verify Your Purchase Method:
- Ensure you are purchasing directly from our online store.
- Check that your card payment limit has not been reached.
- Try using another card.
- Contact your bank to pre-approve the charge, then attempt the purchase again.
- Tip: Consider using PayPal for checkout, as it is highly recommended and has fewer payment decline issues.
If You're Using PayPal and Unable to Complete the Purchase
If you encounter issues while using PayPal, try these steps:
- Contact your bank to approve the transaction if it is being declined.
- Ensure your PayPal account has sufficient funds. If necessary, top up your account before attempting the purchase.
- If you have reached your PayPal payment limit, contact PayPal to raise this limit.
Security Note
Rest assured that we use an international payment merchant to process your payment securely. All your details are encrypted for your protection.