We understand how frustrating it can be when a coupon code doesn’t work as expected. Rest assured, our team is here to help resolve any issues and ensure you have a smooth shopping experience.
Steps to Troubleshoot the Coupon Code:
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Enter Your Email Address:
Ensure you’ve entered your email address before applying the coupon code. -
Check the Code's Validity:
- Verify that the coupon code has not expired.
- Ensure the coupon code hasn’t been used in a previous purchase.
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Check Usage Limits:
- Some coupon codes have a limited number of uses and may already be fully redeemed.
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Confirm Product Eligibility:
- Make sure the coupon code applies to the products in your cart.
- Certain coupon codes are only valid for one-time purchase products and cannot be used with Subscribe and Save ("Auto-renew"/ Autoship) items.
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Error with Subscribe and Save Items:
- If your cart contains Subscribe and Save items, you may see an error like:"Unable to find a valid discount matching the code entered."
- To resolve this, go back to your cart, remove all Subscribe and Save items, and try applying the coupon code again.
If the Issue Persists:
If none of the above solutions resolve the issue, contact our Customer Care Team for assistance by clicking here.
Please have the list information below, handy:
- The URL of the page where the error occurred.
- The coupon code you’re trying to use.
- A screenshot of the error message.
Our dedicated Customer care team is ready to assist you and ensure you receive any discounts or benefits you’re entitled to. Let us help make your shopping experience hassle-free!