Making Changes To Your Orders
Managing your Rejuveen order is simple and convenient through your customer account page. You will need to open an account with the email address used for your order, to manage your subscriptions.
Once you have created your account, proceed to the login page.
Once logged in, you’ll find a detailed view of your subscriptions, including the next scheduled shipment date and other subscription details.
Navigating Your Account
The left panel provides quick access to three key sections:
-
Subscriptions
View and manage your active subscriptions, including shipment schedules and modifications. -
Your Orders
Check your order history and upcoming shipments. This section also allows you to make adjustments before your next order is processed. You can refer to this guide for more details. -
Account
Update your contact details, shipping address, and payment information with ease by referring to this guide
Subscriptions
Managing Multiple Subscriptions and Adding Products
If you have multiple active subscriptions, they will appear in separate tabs, making it easy to manage each one individually. You'll also see the scheduled date of your next shipment, along with a curated selection of products available for quick addition to your order.
To add a product, click the "+" button next to the item. A confirmation prompt will appear - once confirmed, the product will be included in your next shipment.
Receiving Your Next Shipment Sooner
Need your next shipment right away? Click the "Get it Now" button to initiate an immediate order. A confirmation prompt will appear—once confirmed, we’ll process your order right away.
Quick Edit Options
You’ll find six quick-click options that allow you to easily update and manage your subscription details.
View Product Catalog
When selecting this option, you'll see a list of available products that can be added to your subscription. You can choose the desired quantity and decide whether you'd like it as a one-time purchase or an ongoing subscription.
Gift Next Order
If you’d like to send your next shipment to a family member or friend, enter their details in the designated fields at checkout. We’ll ensure the order is shipped directly to them for a seamless gifting experience.
Swap Product
Select this option if you'd like to change the product in your next shipment. This allows you to update your order before processing, ensuring you receive the product that best fits your needs.
Update My Info
If you need to update your contact information or change your shipping address, select this option to make the necessary adjustments quickly and easily. This ensures your next shipment reaches the right destination without any delays.
Set Next Order Date
If you need to adjust your next shipment date—whether bringing it forward, delaying it, or moving it to a different month—you can do so easily with this feature. This option is ideal if you’d like to temporarily pause your subscription without canceling it entirely.
Skip Next Order
If you need to skip a shipment for 1 month, this feature allows you to bypass your next scheduled order. However, if your order has already been processed or charged, or if you’re unsure about its status, please reach out to our Customer Care Team immediately via live chat for assistance.
Subscription Details
Your subscription details are displayed in this section, allowing you to manage your upcoming orders with ease. If you'd like to enhance your next delivery, click "Add Extras to Next Order +" to include additional products.
Have a discount code? Enter it in the designated field, and your total will automatically adjust to reflect your savings.
Update Shipping Address
To change your shipping details for the specific subscription order, click on "Delivery Addres" where you will be prompted to enter the address in the fields.
If you need to change the shipping address for an order that has already been charged but not yet fulfilled, please contact our Customer Care Team immediately.
Pause or Cancel Subscription
⚠️ Important Note:
A subscription is made up of multiple recurring orders that can be comprised of multiple products and bundles. Cancelling your subscription plan does not cancel an order that has been already been charged and placed through the subscription.
For detailed instructions to Pause or Cancel a Subscription, refer to the subscription cancellation guide.
Need Further Assistance?
If you need additional support beyond the options listed above or are experiencing difficulties accessing certain features, our Customer Care Team is here to help.
Please reach out to us, and we’ll be happy to assist you. You can contact our team by clicking here.