If you notice an unexpected duplicate charge on your banking or card account statement for a single order with Rejuveen, there is no need to worry. In most cases, this additional charge is an authorization charge issued by your financial institution as a precautionary measure. This is a standard process by card-issuing banks or credit card providers and is not something Rejuveen can control.
Key Points About Authorization Charges
What Are Authorization Charges?
Authorization charges are temporary holds placed by your bank or credit card provider to verify the transaction. These are not actual charges and do not mean that Rejuveen has received duplicate payments.
Refund Timeline for Authorization Charges
- Most banks or credit card providers release authorization charges within 14 business days, but some may take longer.
- Rejuveen has no control over this timeline.
Contact Your Financial Institution
- If a credit card was used, contact your credit card provider for clarification.
- Rejuveen cannot view or manage bank or credit card provider-imposed deductions, as these do not appear in our system.
What Should You Do?
Verify the Charge
You can contact our Customer Care Team to confirm the amount received by us for your order. This can help identify whether the duplicate charge is an authorization hold.
Request a Refund
If you need a refund for an authorization charge or have questions about why it was applied, you must contact the financial institution that issued your card.
Important Disclaimer
Occasionally, banks or credit card providers may mistakenly inform you that the duplicate charge originated from Rejuveen. This means the charge appeared as part of their internal processes for verifying your payment. These charges are imposed by your financial institution, not by Rejuveen.
If a duplicate charge has been verified by our support team as a bank or credit card provider-imposed deduction, and you have not received a refund within the normal processing period, inform your bank or provider of the following:
"The seller has confirmed that the duplicate charge seen is a bank or credit card provider-imposed deduction. The seller has no control over these deductions and cannot view them in their system. Only the financial institution that imposed the charge can refund it."
Final Steps
For refunds or further assistance with bank-imposed charges, please contact your bank or credit card provider directly. Rejuveen is here to assist with verifying your order amount but cannot process refunds for charges made by your financial institution.
Should you need further assistance, don’t hesitate to contact our Customer Care Team by clicking here.